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Mailing & E-mail Instructions  Mailing or E-Mail Instructions

Order Via E-Mail  Place Order  Via E-mail


Frequently Asked Questions

 Visit our How to section for additional information.


How Long does it take to process my order?
  We have two services. With our standard service, once we receive your order for a proof request we will have your proof ready for viewing within 1-2 business days. Once the proof is approved most items ship within 1-3 business days.
We also have a "Rush Order" service which includes same business day proofing if placed before 4:00 pm PST. Once you are able to approve your proof we will have most items shipped within one business days under the rush service. You can select the rush service option when submitting your order via our website.


Will I be able to track my order once it ships?
  Yes! Once your item ships we will e-mail a shipping conformation along with a tracking number for the shipment.


Will I be able to make changes to my proof once I see it?
  Yes! Once you see your proof you can make changes on your proof page by clicking the "Submit proof changes" link or by e-mailing the changes. If you need to submit a new photo please e-mail to 


What is laser engraving?
  laser engraving is the process of using a laser beam to burn or engrave on many forms of materials such as wood, metal, marble, granite, acrylic, glass and much more.

How do I get my personal photo to you?
  There are three ways to get your photo or diploma/certificate to us.
(1) You can upload your photo at the time of order by clicking on the item then adding the image in the order form.

(2) You can E-mail it to us at:
(3) Need to mail us your Photo? Click here for mailing info

Can I place my order via E-Mail?
 The best way to submit a request for a proof is by clicking the product you would like to order and then submitting through our website. If you prefer you can also send a request for a proof through our online form here.


What type of images are best for engraving?
 When it comes to quality, the quality of the image greatly determines the quality of the engraving. Most images are acceptable for engraving, some are not. The ones that are not usually have certain characteristics about them such as very faded, very low detail or the subject has a shadow over it. Usually the higher the detail and the better the contrast the better the results. Some images just need a minor adjustment and we provide this service free with each order.
 When it comes to image size, the larger the image the better. With that said, its better to not resize the image before either uploading or emailing any image file. We accept almost any image file but we recommend JPG, JPEG, PSD, PNG, BMP, and TIFF file formats.
 If you need help getting your photo/scan to us please don't hesitate to contact us either by email or phone. Click here for our contact page.

What is the best way to scan my image in for engraving?
 Although we accept almost all forms of image files, if your scanning your image we  recommend scanning it at 300 DPI on a Grayscale setting. Some diplomas and certificates are to large to scan all at once. We recommend scanning documents like these in two parts and overlapping the scan. If you are uploading more than one image, upload them one at a time.

Do you engrave personalized wedding gifts?
 Yes, our most popular are the engraved black marble photos. Other gifts include engraved wood photo frames, personalized photo albums and personalized pen sets. We also can engrave most unique items that you supply.

What kind of materials can photos be laser engraved on?
 We can engrave on most materials including wood, marble, granite, glass, acrylic,  leather, fabric and most untreated metals.

How can I clean my marble photo, marble diploma and granite engravings?
 The best method of cleaning engraved marble and granite is with a dry cloth. If necessary use a damp cloth to remove light stains and residue. Never use soap or detergent to clean marble as it can stain the surface. If the piece is to be placed outside calcium deposits can build up and discolor the engraving, it's recommended to lightly wipe the marble or granite periodically.

How can I clean my wood photo or wood diploma \ certificate?
 We have found that using furniture polish works well for cleaning and preserving  engraved wood. To clean using furniture polish spray a light amount onto a soft cloth and  lightly clean around the engraved area. Try not to spray directly on the piece as some  polish may get into the fine details.

What is typical the turn around time for a personalized product?
 Our typical turn around time is between 2-5 days. Rush order service is available for an additional fee. Once your order is received a proof image is E-mailed within 1-2 business days. Upon your approval of the proof image we usually engrave and ship your personalized item with 48 hrs. Unless a faster form of shipping is selected our customers usually receive there items within 2-3 days after being shipped.

Will my personalized item be insured during shipping?
 We guarantee that your item reaches you in perfect condition. If your personalized item is lost or damaged we will immediately send a replacement at no cost to you.

Do I need permission from the photographer to engrave my photo?
 Permission should always be obtained from the original photographer of the photo whenever reproducing the image. Please call if you have any questions.

How long will it take to receive my item once it ships?
 We offer both ground and express shipping services and will depend on the shipping service and speed of service that is selected at the time of purchasing and approving the proof.

Do I need permission from the photographer to engrave my photo?
 Permission should always be obtained from the original photographer of the photo whenever reproducing the image. Please call if you have any questions.

What type of laser engraver do we use?
 We utililize the latest technology with an Epilog CO2 Laser Engraver. Since 1988, Epilog Laser has been designing and manufacturing flying optics based CO2 and fiber laser systems that can engrave and cut wood, acrylic, plastic, fabric, rubber and many other materials.
Epilog specializes in developing laser systems that create unprecedented marking and cutting quality on all types of products.
The company produces versatile and reliable systems that are affordable and easy to use. For more information, visit


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